Terms of Service
CAOCherry Terms of Service — Returns, Refunds, Exchanges & Delivery
1. Returns & Refunds
(A.) Due to the nature of our products and for hygiene and safety reasons, CAOCherry does not accept returns, refunds, or exchanges once an order has been delivered or collected, except in cases where the parcel is damaged, defective, or lost in transit.
(B.) Customers are strongly advised to carefully inspect their parcel immediately upon delivery or collection to ensure that the package and products are intact.
If your order arrives damaged, please follow the applicable procedure below:
Lagos home deliveries: Please do not accept the damaged parcel from the delivery agent. Contact CAOCherry immediately by telephone, email, or the customer service channel provided on our website.
Pick-up station orders: You may accept the parcel, but you must notify CAOCherry of any damage within 24 hours of collection. Please provide photographs or other relevant evidence of the damaged package/product where requested.
Claims made after 24 hours may not be eligible for replacement or refund.
(C.) Once an order has been placed and confirmed on the CAOCherry website, cancellation requests and refunds based solely on a change of mind are not permitted. Confirmed orders will be processed and either dispatched for delivery or prepared for collection according to the option selected by the customer at checkout.
(D.) Lost Parcels: If your parcel is lost while in transit, CAOCherry will notify you as soon as we become aware of the issue and will take reasonable steps to investigate and resolve the matter.
If the parcel cannot be located within 5 working days from the date the customer is notified of the loss, CAOCherry will provide an appropriate resolution, which may include a replacement order or refund to the original payment method or a bank account designated by the customer.
2. Product Hygiene & Safety
Because CAOCherry tampons and other intimate hygiene products are intended for personal use, opened, used, or unsealed products cannot be returned or exchanged for hygiene and safety reasons.
Customers are responsible for ensuring that the delivery address and contact information provided at checkout are accurate and complete.
If you receive a product that appears to have been tampered with, unsealed, or compromised before use, do not use the product. Contact CAOCherry customer service immediately with your order details and supporting photographs where applicable.
3. Order Changes & Swapping of Products
Once an order has been placed and confirmed, customers cannot swap, replace, or exchange an item for another product or variant, even if the order has not yet been dispatched or collected.
This policy is necessary to maintain accurate inventory management and uphold the hygiene standards applicable to CAOCherry products.
If you require a different product, you may place a new order through the CAOCherry website.
4. Delivery
(A.) Lagos Deliveries: Lagos orders are delivered directly to the customer’s specified delivery address. Delivery typically takes 1–4 business days, depending on the delivery location and circumstances affecting the courier service.
(B.) Deliveries Outside Lagos: Orders outside Lagos are generally delivered to a designated pick-up station selected or assigned during the ordering process. Delivery typically takes 4–10 business days to reach the applicable pick-up station.
(C.) Delivery timelines are estimates and may be affected by factors outside CAOCherry’s control, including courier delays, public holidays, traffic, weather conditions, incorrect delivery information, or other unforeseen circumstances.
(D.) Customers are responsible for providing an accurate delivery address, telephone number, and other information required to successfully fulfil the order.
5. Customer Responsibility
By placing an order with CAOCherry, you confirm that the information provided during checkout is accurate and that you have reviewed your order before payment and confirmation.
CAOCherry reserves the right to review individual cases involving damaged, defective, or lost orders and determine the appropriate resolution in accordance with this policy and applicable consumer protection requirements.
